Where to go when you need health care

Thursday, June 12, 2025

Being treated at the right time is just as important as getting the right treatment for your medical condition. And knowing the difference between immediate/urgent care and emergency care, Express Care Virtual and a telehealth appointment will help you determine who to call or where to go when you’re not feeling well, have an injury, or experiencing a medical emergency.

There’s no need to delay care. We offer multiple ways for you to safely see a Providence health care provider depending on your needs and the urgency of your situation.

Talk to your primary care provider via telehealth

Primary care is usually your first stop in getting health care that’s not life-threatening, for you and your family. We make it easy to talk to your primary or specialty health care provider from your home using video technology on your smart phone, tablet or computer. Providers can also consult with you by phone if you prefer.

Your primary care provider can help you with:

Fever, cough, cold, flu or sore throat
Headaches
Skin irritations
Minor injuries like minor cuts/burns, sprains

During your video or phone consultation, your provider can talk to you about your health concerns, work on a care plan, and provide a prescription order if needed. A telehealth visit with your provider costs the same as your standard office visit co-pay.

Make an appointment to talk to your provider if you or your family are concerned about your health. You can also learn more about how telehealth appointments work by clicking here.

Providence Express Care Virtual

What if you don’t have a primary care provider or can’t get in right away for something that’s not life-threatening?

Providence Express Care Virtual is a good outlet to consider. This virtual service allows you to have a live, on-demand video visit with one of our nurse practitioners from the safety of your home using a computer, smartphone or tablet. Express Care Virtual is an easy, convenient way to get a diagnosis and treatment recommendation, including a prescription. No appointment is needed.

This service is ideal for many common health conditions, including:

Sinus, ear or eye infections
Fever, cough, cold, flu or sore throat
Rash and joint issues
Prescription refills

Express Care Virtual visits are $49 or less per visit and many insurance plans are accepted. To learn more about Express Care Virtual, including our providers and billing, click here.

When to go to an immediate/urgent care clinic

When you need same-day care for a minor medical emergency, or if you need other services like lab work and vaccinations, visit an immediate/urgent care clinic.

Get a same-day appointment for treatment of the following:

Sprains and minor cuts
Minor fractures
Headaches and migraines
Fever, cough, cold or flu
Burns
Animal or insect bites
Dehydration
Vomiting or persistent diarrhea

While many immediate/urgent care clinics are requesting patients to secure a time slot ahead of time, many still accept walk-in appointments. We recommend checking with your local facility prior to your visit. Most clinics have extended hours during the weekdays and weekends.

When to go to the emergency department (ED)

Emergency care is for serious medical conditions that threaten a person’s life or limb. For these medical conditions, every second counts.

Don’t delay care if you’re having a medical emergency. Go directly to an ED or call 911 if you have:

Severe chest pain/heart palpitations
Difficulty breathing
Ingestion of objects or poisons
Major/significant trauma or injury
Seizures
Severe burns
Severe diarrhea
Uncontrollable bleeding/vomiting blood
Animal bites
Fainting/unconsciousness

EDs are usually located at hospitals and are open 24 hours a day, 7 days a week. Patients can walk-in or arrive by ambulance.

Visit Providence.org for more information about care outlets and to see the latest news from our experts.

Find a doctor

If you are looking for a doctor, you can search for one who’s right for you in our provider directory.

Download the Providence app

It’s all in the app: easily stay connected with Providence and your health. With the Providence app, you can schedule appointments, have virtual visits from the comfort of your own home, get health recommendations personalized for you, access your health records and so much more. Learn more and download the app.