Patient and Visitors

An adult may stay overnight with you; however, children may not spend the night. Please let us know as soon as possible if you will have someone staying with you.

• TV: Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have questions about using your TV.

• WiFi: Connect to the “prov.guest” network for free Wi-Fi during your hospital stay.

We want you to feel supported and cared for, which is why we offer interpreter services, nourishing meals, chaplain services and easy access to your electronic health records.

• Interpreter services or hearing-impaired devices: Interpreter services and other devices are available for free to patients who request them. Please ask one of our caregivers for more information or review our Interpretation Services page.
• Patient meals:
• Hours: 6:30 a.m. - 6:30 p.m.
• Room service is available for patient meals. For your safety, we may have to modify your order according to your prescribed diet. Please dial 3-5099 from your room telephone.
• Pastoral care: Patients and their loved ones can call upon our hospital chaplain at any time. Simply ask any caregiver to request these services. You can also visit our chapel on the first floor.
• MyChart: To access your health care information online, please login to or register for MyChart.

Let the hospital staff and your care team know about any medications – prescribed or over the counter – that you’re currently taking. If any prescriptions are needed, our pharmacy is located on the first floor.

• Your medications: Please don’t bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
• Pharmacy: Located on the first floor.
• Hours: Daily, 8:30 a.m. - 7 p.m.
• Most major insurances accepted. If you’re discharged outside of the pharmacy’s hours, your nurse will help you with your prescriptions.

After you’re discharged, you may be referred for a follow-up at the Medication Management Clinic with an advanced practice pharmacist. For your safety, it’s important that you make it to this appointment. Please contact the Medication Management Clinic for more information.

All patient rooms are equipped with telephones. To make a call within the hospital, dial 0 and one of our hospital operators will be happy to connect you. To dial outside of the hospital, please dial 9, 1, then the seven-digit phone number.

• Calling a nurse: Your room is connected to the nursing station via an intercom system. To call your nurse, press the red NURSE call button located on the pillow speaker. For your safety, if you have any questions on how to use the call button, please ask any caregiver.

• Rapid response team call: You can call the Rapid Response team using your bedside phone to respond if your condition gets worse and you do not get the immediate care you need. Dial 3-4777 from your bedside phone to request a Rapid Response team service. Ask a staff member to learn more.

Please read our following policies and information that help us keep Providence Little Company of Mary Medical Center a safe and caring location for the community.

• Smoking policy: For your health, we are a smoke-free environment. Smoking within the premises and at affiliated hospital sites is prohibited. Smoking is allowed outside in designated areas only. Please talk with your nurse for more information and guidelines.
• Personal belongings and valuables: Providence Little Company of Mary Medical Center is not responsible for replacing lost or misplaced items that our patients and visitors choose to keep with them during their hospital stay. We strongly recommend sending all valuables home with a family member or friend upon admission.
  All personal items that patients choose to keep with them are not the responsibility of the hospital or its staff including, but not limited to, the following:
• All electronics including cell phones, laptops/tablets, chargers
• Glasses, hearing aids or dentures
• Jewelry and watches
• Money and credit cards
• Purses/wallets
• Electrical appliances: For your safety, please don’t use electric hairdryers, curling irons, razors, heating pads, and portable heaters in patient rooms. Red outlets are for medical equipment only. If you have any questions, please contact your nurse.

Please read our following policies and information that help us keep Providence Little Company of Mary Medical Center a safe and caring location for the community.

• Nondiscrimination statement: Together with our Mission, Vision and Values, Section 1557 of the Affordable Care Act prohibits discrimination on the basis of race, color, national origin, age, disability or sex related to health insurance and coverage, health care programs and services, employee health-related benefits and communication access for the disabled.
• Fire safety drills: For everyone’s safety, we conduct fire safety drills on a regular basis. If you hear an alarm, stay where you are and remain calm. In an actual emergency, hospital staff will tell you what to do and where to go.

Our mission calls for us to care for all by honoring the dignity and diversity of each person. We’re committed to creating a welcoming, safe and respectful environment for everyone. Learn more about our patient rights and responsibilities.

We recognize the important role visitors play in our patients’ recovery. However, please consider all patients' needs for adequate periods of rest and quiet. Care for the patient is our first priority and this may, at times, require suspension of visiting privileges. We ask visitors to:

• Respect that the patient has the right to determine who may and may not visit them
• Ensure that any children visiting have a designated adult supervisor, which may not be the patient themselves
• Observe quiet hours from 10 p.m. - 6 a.m. so that they aren’t disruptive or impeding a healing environment for any patients
• Behave respectfully in all areas of the hospital – any disruptive, aggressive or violent visitors will be removed from the premises
• Understand that we may not be able to accommodate large groups at all times, but will make every effort to, and may need to develop a rotating visitation plan for every guest
• Stay in the patient’s room or wait in the designated waiting areas – it’s not permissible to congregate in or block hallways
• Refrain from the restricted areas, such as procedural rooms, unless accompanied by a hospital caregiver

If you’re visiting a critical care patient, you’re required to follow specific visiting guidelines:

• Visitors are limited to immediate family members, no more than two at a time.
• Children under 12 aren’t permitted in the Critical Care Center.

We appreciate your support in helping us provide a safe and healing environment for everyone.

Providence Little Company of Mary Medical Center Torrance offers complimentary self-parking at our facility. The main parking lot is located on the East side of the building. We also have paid valet parking at the main entrance.

We understand you want to be there to take care of your loved one but don’t forget to nurture yourself as well. We have the following food options available for visitors:

• The cafeteria is located on the first floor.
• Hours:
• Mon - Fri: 6:30 a.m. - 1 a.m.
• Weekends: 7 a.m. - 5 p.m.
• All visitors are welcome to dine in our cafeteria
• Vending machines are also located on the first floor.

• The chapel is located on the first floor.
• Mass in Torrance can be viewed on Channel 8 at the following times:
• Mon - Fri: 12 p.m.
• Sunday: 10 a.m.

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask one of our caregivers to direct you to the nearest one.

• An ATM is located on the first floor.

The volunteer staff in our non-profit boutique are ready to assist you with a wide range of gift ideas and personal items, including:

• Baby gifts, clothing and stuffed animals
• Balloons and greeting cards
• Boutique apparel and accessories
• Candy, gum and snacks
• Flowers and plants
• Game books
• Jewelry and handbags
• Phone chargers and sundries
• Rosaries and religious figurines
• Seasonal gift Items

The gift shop is conveniently located in the main lobby across from Admitting, on the first floor, open from Mon - Fri: 9 a.m. - 4 p.m.

We proudly offer flower arrangements from Villa Hermosa. Orders are promptly delivered to patients within 20 minutes. Flowers and plants aren’t allowed in ICU Rooms 200-228.

VISA, MasterCard and American Express are accepted. Complimentary gift bags with tissue and ribbon are offered with your purchase.

Proceeds benefit Providence Little Company of Mary services and programs. Thank you for your support!