Contact Us

Providence Saint Joseph Medical Center
501 S. Buena Vista St.
Burbank, CA 91505
818-843-5111

Frequently asked questions

Who can I talk to about my bill?

Please visit our billing support website or call 800-378-4189. Mon - Fri, 8 a.m. - 4:30 p.m.

Where can I pay my bill online?

Visit our bill pay website or call 800-378-4189. Mon - Fri, 8 a.m. - 4:30 p.m.

Where can I get my medical records?

Visit our medical records website.

How can I verify employment?

For employment verification, contact The Work Number or call 800-996-7566.

Where can I learn more about volunteering?

Visit our volunteer program website or call 818-847-3501.

What if I have other questions?

You may fill out this form or call us at 818-843-5111.

Telephone Directory

General hours of operation are weekdays, 8:00 a.m. to 4:30 p.m.

Providence Saint Joseph Hospital Operator: 818-843-5111
Admitting: 818-847-3404
Billing: 866-747-2455
Outpatient Registration: 818-847-4988
Pre Admission: 818-847-3408
Audiology & Speech Pathology: 818-847-4334
Cafeteria: 818-847-3502
Case Management: 818-847-3600
Community Health: 818-847-3351
Diabetes Counseling Service: 818-847-3277
Gift Gallery: 818-847-3400
Information Desk: 818-847-3502
Emergency Department: 818-847-4010
Financial Counseling: 818-847-3416
Home Health: 818-953-4451
Medical Records: 818-847-3801
Nursing Administration: 818-847-4777
Nutrition Service: 818-847-3470
Pastoral/Spiritual Care: 818-847-4606
Patient Education Programs: 818-847-4143
Patient Information: 818-847-3502
Patient Relations: 818-847-4851
Pharmacy: 818-847-3777
Physician Referral: 818-847-3472
Radiology: 818-847-3440
Rehabilitation Services: 818-847-4370
Safety and Security: 818-847-4646
Social Services: 818-847-4798
Support Groups: 844-510-4325

Complaint Resolution and Grievances

Complaint resolution and grievances

Providence Saint Joseph Medical Center is accredited by the Joint Commission. Accreditation means that our hospital has demonstrated compliance with organizational, patient care and safety standards.

Any individual who believes that the hospital has not addressed their patient safety or quality of care concerns may contact The Joint Commission.

Patient care and safety

If you have a concern or complaint about patient care or safety, we encourage you to contact Patient Relations at 818-847-4851 or by writing to:

Providence Saint Joseph Medical Center
Attn: Patient Relations
501 S Buena Vista St
Burbank, CA 91505

If your issue remains unresolved, you have the right to:

Contact the Joint Commission Office:

Submit a concern online at www.jointcommission.org and click on “Report a Safety Event”
Fax to: 630-792-5636
Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181

Contact the California Dept of Public Health (CDPH)