Virtual Urgent Care for New Mexico

In-person visits are more suitable for health concerns where a physical examination is necessary to ensure an accurate diagnosis, for instance, if you have pneumonia.

In-person visits are also recommended when procedures like immunizations or treatments for deep lacerations or fractures are needed.

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Convenience is often a big factor for someone when they utilize our virtual care services. If you or a loved one aren’t feeling well, even getting dressed to go to an in-person appointment can seem daunting.

Virtual visits help ease the way for patients throughout New Mexico. These appointments provide the convenience and accessibility of being able to receive care for minor health concerns in the comfort of your home via your smartphone, tablet or computer.

Please be aware, in-person care visits may be required for appointments that need a physical exam, diagnostic testing, or any treatments that require direct contact, like immunizations.

It’s possible. If you’re a resident of one of the following states where Providence operates, you can use our virtual care services.

Providence operates in the following states: Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

If you aren’t a resident in one of those states, then you might not be able to use our virtual care services.

Yes, our virtual care services are great options for you to use if you live in a more rural area. You will need a reliable Internet connection, either from a smartphone, tablet or computer.

We have licensed Providence clinicians in Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. If you’re traveling in one of those states, you can use any of our virtual care options.

Certain states may have restrictions about which clinicians you can see, and if you’ll be able to see the clinician that you normally would back home.

Your clinician will direct you to a nearby location that can help with the X-ray or other procedures that you might need.

If there is a specific city or neighborhood you prefer, please let your clinician know.

Both services are meant for more minor, non-emergency care situations. With a condition like altitude sickness - which is common in New Mexico - you can use our virtual care services to speak with a clinician about your symptoms.

We recommend seeking emergency, in-person assistance or calling 911 if you’re experiencing any of the following symptoms:

• Shortness of breath
• Confusion
• Slurred speech
• Coordination problems
• Coughing up foamy or bloody spit
• Tightness or pain in your chest

Yes, our virtual care services have interpreters available.

Virtual care services are covered by many insurance plan providers. Since coverage can vary, it is best to confirm with your insurance provider directly before you schedule an appointment.

You can view some of the insurance providers we accept in New Mexico below:

• Aetna
• Aetna Medicare Advantage
• Aetna West Texas Preferred
• All Well (offered by Superior)
• Amerigroup Medicaid / CHIP / StarKids
• Amerigroup Medicare Advantage
• Baylor Scott & White Health Covenant Preferred
• Baylor Scott & White Health Plan HMO / PPO / Exchange
• Baylor Scott & White Health Plan Medicaid
• Baylor Scott & White Health Plan Medicare Advantage
• BCBS NM Centennial Care
• BCBS NM PPO
• BCBS TX HMO (Blue Essentials)
• BCBS TX HMO (Blue Essentials) ERS / HealthSelect
• BCBS TX PAR
• BCBS TX POS / PPO
• BCBS TX PPO Exchange
• CapStar
• Cigna OAP / PPO
• Covenant Employees Self-Funded
• Covenant Health Advantage MA (offered by BSWHP)
• FirstCare Exchange
• FirstCare Medicaid / CHIP / StarKids
• Frenship ISD (BSWHP)
• Healthsmart Plus / Preferred
• Humana Commercial
• Humana Medicare Advantage
• Interim Hospice
• Lubbock Christian University (offered by BSWHP)
• Molina Healthcare of NM Exchange / Medicare Advantage
• OMNI
• Presbyterian Commercial
• Presbyterian Medicare Advantage
• Presbyterian NM Centennial Care
• Presbyterian Other Commercial Exchange
• Providence Health Plan
• Superior Medicaid / CHIP / StarKids
• Superior Medicare Advantage / All Well / WellCare
• TeamChoice Advantage UMC (limited services and providers – call for verification)
• TeamChoice UMC (limited services and providers – call for verification)
• Tricare CCN (BCBS TX)
• United Healthcare
• United Healthcare Medicare Advantage
• Wayland Baptist (Imagine Health) Commercial
• Wayland Baptist Student Athletics
• Western Sky NM Centennial Care
• WellCare (offered by Superior)